{"id":4551,"date":"2014-02-04T14:13:00","date_gmt":"2014-02-04T14:13:00","guid":{"rendered":"https:\/\/evssolutions.com\/how-to-prevent-fraud-in-call-centers\/"},"modified":"2014-02-04T14:13:00","modified_gmt":"2014-02-04T14:13:00","slug":"how-to-prevent-fraud-in-call-centers","status":"publish","type":"post","link":"https:\/\/evssolutions.com\/insights\/how-to-prevent-fraud-in-call-centers\/","title":{"rendered":"How to Prevent Fraud in Call Centers"},"content":{"rendered":"
Dynamic KBA<\/a> is used by a lot of industries for a variety of reasons requiring a Make Customer We all know how frustrating it is to be transferred to Consider the type of data sources questions are being Maximize Productivity<\/strong><\/p>\n Being able to quickly capture information from customers and Increase You ROI<\/strong><\/p>\n The benefit of more employee productivity is more revenue. Long Maintain Compliance<\/strong><\/p>\n As the government continues to examine threats to our Prevent Fraud<\/strong><\/p>\n On the front-end dynamic KBA stops fraudsters by verifying <\/p>\n [Contributed by EVS Marketing]<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Dynamic KBA is used by a lot of industries for a variety of reasons requiring a high level of verification. Whether you are verifying the identity of someone opening a new account or using it to meet compliance regulations, dynamic<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-4551","post","type-post","status-publish","format-standard","hentry","category-fraud-prevention"],"acf":[],"_links":{"self":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts\/4551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/comments?post=4551"}],"version-history":[{"count":0,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts\/4551\/revisions"}],"wp:attachment":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/media?parent=4551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/categories?post=4551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/tags?post=4551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nhigh level of verification. Whether you are verifying the identity of someone
\nopening a new account or using it to meet compliance regulations, dynamic KBA
\nis used as further verification on abnormal account activity such as a money
\ntransfer or a large number of purchases within a certain period of time.<\/p>\n
\nSatisfaction #1<\/strong><\/p>\n
\ndifferent departments while on a call, much less having to provide the same information
\neach time youre transferred. However, this is done to protect your business
\nfrom high-risk situations, multiple transfers are sometimes necessary so that
\nyou can be sure the person is who they say they are. KBA allows your
\nrepresentatives to quickly approve orders or customer account changes that in
\nturn increases customer satisfaction and improves the chances that a customer
\nwill become a repeat customer.<\/p>\n
\ndynamically generated from. Credit-based questions tend to be harder to answer,
\neven for the real person. If your demographic includes a lot of younger or out
\nof country customers, a credit-based solution will not be able to generate substantial
\nquestions since these people may not have credit files.<\/p>\n
\nverify their identity using an automated verification process serves to shorten
\nyour call times thus maximizing your overall efficiency. Being able to provide
\nyour representatives with actionable intelligence reduces the amount of judgment
\ndecisions they need to make and will shave seconds off calls, which can quickly
\nadd up to more minutes and hours of productivity from your employees.<\/p>\n
\nhold times and slow processing from delayed approvals put your business at risk
\nof the consumer taking their business elsewhere. Dynamic KBA is an automated
\nprocess that helps give you both more revenue and profitability from quickly
\napproving legitimate customers while also stopping fraudsters.<\/p>\n
\ncountry, from terrorism to the impact of identity theft on consumers, chances
\nare your business has some type of compliance regulations to follow. Dynamic
\nKBA helps multiple industries meet compliance initiatives like KnowYour Customer (KYC)<\/a> to Red Flag Regulations. Even if you dont have
\ncompliance requirements to follow, having higher confidence that the person on
\nthe line is real helps protect both customers and your business from identity
\ntheft.<\/p>\n
\nsomeone is who they claim to be using multiple-choice questions. What is
\nimportant is to evaluate the controls and processes operating on the back-end
\nto prevent bad guys from tricking the system. Solutions, like IdentiFraudConsumer<\/a>, offer you the ability to set multiple rules and conditions that
\ntrigger fraud flags as well as a clear escalation path and easy way to alert
\nyou of the situation. <\/p>\n