{"id":4551,"date":"2014-02-04T14:13:00","date_gmt":"2014-02-04T14:13:00","guid":{"rendered":"https:\/\/evssolutions.com\/how-to-prevent-fraud-in-call-centers\/"},"modified":"2014-02-04T14:13:00","modified_gmt":"2014-02-04T14:13:00","slug":"how-to-prevent-fraud-in-call-centers","status":"publish","type":"post","link":"https:\/\/evssolutions.com\/insights\/how-to-prevent-fraud-in-call-centers\/","title":{"rendered":"How to Prevent Fraud in Call Centers"},"content":{"rendered":"<p><a href=\"https:\/\/www.electronicverificationsystems.com\/knowledge-based-authentication\">Dynamic KBA<\/a>&nbsp;is used by a lot of industries for a variety of reasons requiring a<br \/>\nhigh level of verification. Whether you are verifying the identity of someone<br \/>\nopening a new account or using it to meet compliance regulations, dynamic KBA<br \/>\nis used as further verification on abnormal account activity such as a money<br \/>\ntransfer or a large number of purchases within a certain period of time.<\/p>\n<p><strong>Make Customer<br \/>\nSatisfaction #1<\/strong><\/p>\n<p>We all know how frustrating it is to be transferred to<br \/>\ndifferent departments while on a call, much less having to provide the same information<br \/>\neach time youre transferred. However, this is done to protect your business<br \/>\nfrom high-risk situations, multiple transfers are sometimes necessary so that<br \/>\nyou can be sure the person is who they say they are. KBA allows your<br \/>\nrepresentatives to quickly approve orders or customer account changes that in<br \/>\nturn increases customer satisfaction and improves the chances that a customer<br \/>\nwill become a repeat customer.<\/p>\n<p>Consider the type of data sources questions are being<br \/>\ndynamically generated from. Credit-based questions tend to be harder to answer,<br \/>\neven for the real person. If your demographic includes a lot of younger or out<br \/>\nof country customers, a credit-based solution will not be able to generate substantial<br \/>\nquestions since these people may not have credit files.<\/p>\n<p><strong>Maximize Productivity<\/strong><\/p>\n<p>Being able to quickly capture information from customers and<br \/>\nverify their identity using an automated verification process serves to shorten<br \/>\nyour call times thus maximizing your overall efficiency. Being able to provide<br \/>\nyour representatives with actionable intelligence reduces the amount of judgment<br \/>\ndecisions they need to make and will shave seconds off calls, which can quickly<br \/>\nadd up to more minutes and hours of productivity from your employees.<\/p>\n<p><strong>Increase You ROI<\/strong><\/p>\n<p>The benefit of more employee productivity is more revenue. Long<br \/>\nhold times and slow processing from delayed approvals put your business at risk<br \/>\nof the consumer taking their business elsewhere. Dynamic KBA is an automated<br \/>\nprocess that helps give you both more revenue and profitability from quickly<br \/>\napproving legitimate customers while also stopping fraudsters.<\/p>\n<p><strong>Maintain Compliance<\/strong><\/p>\n<p>As the government continues to examine threats to our<br \/>\ncountry, from terrorism to the impact of identity theft on consumers, chances<br \/>\nare your business has some type of compliance regulations to follow. Dynamic<br \/>\nKBA helps multiple industries meet compliance initiatives like <a href=\"https:\/\/www.electronicverificationsystems.com\/identity-verification\">KnowYour Customer (KYC)<\/a>&nbsp;to Red Flag Regulations. Even if you dont have<br \/>\ncompliance requirements to follow, having higher confidence that the person on<br \/>\nthe line is real helps protect both customers and your business from identity<br \/>\ntheft.<\/p>\n<p><strong>Prevent Fraud<\/strong><\/p>\n<p>On the front-end dynamic KBA stops fraudsters by verifying<br \/>\nsomeone is who they claim to be using multiple-choice questions. What is<br \/>\nimportant is to evaluate the controls and processes operating on the back-end<br \/>\nto prevent bad guys from tricking the system. Solutions, like <a href=\"https:\/\/www.electronicverificationsystems.com\/identity-verification\">IdentiFraudConsumer<\/a>, offer you the ability to set multiple rules and conditions that<br \/>\ntrigger fraud flags as well as a clear escalation path and easy way to alert<br \/>\nyou of the situation. <\/p>\n<p>&nbsp;<\/p>\n<p>[Contributed by EVS Marketing]<\/p>\n<p> <!--EndFragment--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dynamic KBA is used by a lot of industries for a variety of reasons requiring a high level of verification. Whether you are verifying the identity of someone opening a new account or using it to meet compliance regulations, dynamic<\/p>\n","protected":false},"author":40,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts\/4551"}],"collection":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/comments?post=4551"}],"version-history":[{"count":0,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/posts\/4551\/revisions"}],"wp:attachment":[{"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/media?parent=4551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/categories?post=4551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/evssolutions.com\/wp-json\/wp\/v2\/tags?post=4551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}