Mobile payments can be very convenient. However,
what is simple to some people may seem hopelessly confusing to others. Although
mobile payments used to be only available to the tech-savvy, the combination of
easy-to-operate systems and improved knowledge has reduced this problem.
Despite this, there will always be some people who will not understand mobile
payments.
An all too frequent and extremely frustrating
clich is a senior citizen who is determined to use the smartphone they were
given as a gift to make a purchase. Despite best attempts, they cant quite
figure it out. Eventually, they manage to swallow their pride and ask for help.
Having a user-friendly electronic payments system with easy to navigate fraud
prevention features will make these innovative solutions far easier to use.
This is where EVS can help.
Ironically, it seems like just after the latest
forms of mobile payments become familiar to most people, new ones are invented,
which can initially be difficult for understand. Ultimately, it becomes the
merchants responsibility to make sure the customers payment choices are as
convenient as possible. The worst-case scenario is when a frustrated customer
decides not to make a purchase rather than struggling with a confusing method
of payment. This makes having a knowledgeable and patient staff more critical
than ever. With the proper amount of effort from your staff, you can turn this
potential problem into an advantage. The customer who has a positive shopping
experience not only will make todays purchase, but also is more likely to the
return in the future. When you become known as the most pleasant place to shop,
more business will come your way. The best and most user-friendly technology
will greatly assist you in your attempt to provide this pleasant experience. EVS can be
critical in overcoming these challenges.
[Contributed by EVS Marketing]
