One of the biggest challenges, not just in fraud prevention but
also in business all together, is being able to assess the big picture. Businesses
tend to identify and address issues in silos, neglecting to see a holistic
solution. This can cause gaps in protection against identity fraud and ID
theft. These gaps can then cause a
break down in complying with the new FFIEC regulations. When dealing with fraud prevention, many financial institutions forget that customers use multiple channels to access their
information and therefore need id verification and authentication for each one these channels.
In an interview with George Tubin,
he discusses the importance of looking at the entire relationship between company
and fraud prevention. He states that institutions must look ahead by getting the
entire organization involved in the effort against fraud. When dealing with
different channels, organizations big and small alike must remember to cross
check and make sure goals across each medium are consistent. Today with online
banking, mobile payments, social payments, etc… businesses face that many more threats. If each channel
is being addressed independently, they may not align. It is much like a fraud
prevention supply chain, where companies must look at each link and how it
affects the entire system.
To ensure complete FFIEC compliance, make sure to evaluate your entire fraud prevention strategy.
That includes having the conversation with any third party vendors and your
vendors vendor. Often times, companies have a very in-depth security process
and dont even realize all parties involved. Cross-checking security across all
channels used by the consumers will also help to improve overall compliance
with the new FFIEC regulations.